1. Are all the artworks original?
Yes. Every piece sold on FineArtMasse is an original acrylic painting by artist Mansour Massé. No reproductions or AI-generated art — each canvas is hand-painted and unique.
2. Do you ship internationally?
Absolutely. We proudly ship worldwide. Whether you're in the U.S., Europe, the Caribbean, or Asia — your artwork will arrive safely and securely to your doorstep.
3. How long does shipping take?
Shipping times vary by destination:
USA & Canada: 2–5 business days
Europe: 7–10 business days
Haiti & Caribbean: 4–7 business days
Rest of the world: 10–14 business days
Tracking information is provided with every order.
4. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and international payment options like Apple Pay, Google Pay, and Shop Pay.
5. Can I request a custom or commissioned painting?
Yes! Mansour offers a limited number of commissioned pieces each year. Please [Contact Us] for availability, pricing, and timeline to bring your vision to life.
6. What is your return or refund policy?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll make it right — either by sending a replacement or issuing a refund. Due to the original nature of each artwork, we do not accept returns for change of mind.
7. How is the artwork packaged?
All pieces are packaged with great care using professional-grade materials to ensure safe and damage-free delivery, including protective wrap, cushioning, and sealed boxes.
8.How can I contact customer support?
You can reach us anytime at info@fineartmasse.com or through our [Contact Page]. We offer 24/7 support and aim to respond within 12 hours.